FortunePlay Privacy Policy
Last updated: March 27, 2026
At FortunePlay, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our online gaming services.
Information We Collect
We collect personal information including your full name, date of birth, residential address, email address, phone number, and government-issued identification for account verification and compliance with Australian anti-money laundering laws. We also gather financial details such as banking information and transaction records for payment processing, as well as technical data like IP addresses, device information, and gaming activity such as betting history. This information is collected lawfully and fairly to provide secure gaming services and meet regulatory requirements under AUSTRAC guidelines.
How We Use Your Information
We use your personal information to create and manage your account, process deposits and withdrawals, verify your identity, and prevent fraud in line with our obligations under Australian gambling regulations. Your data enables us to personalise your gaming experience, improve our services, and comply with legal requirements including anti-money laundering and taxation reporting. We may also use aggregated gaming activity data to enhance platform functionality while ensuring individual privacy is maintained.
Information Sharing
We disclose personal information only when required by law, such as to AUSTRAC for anti-money laundering compliance, state gambling regulators, or law enforcement agencies investigating illegal activities. We may share data with trusted service providers like payment processors under strict confidentiality agreements that require compliance with the Australian Privacy Principles. We do not sell your personal information to third parties.
Data Security
We protect your personal information using end-to-end encryption for data transmission and storage, secure servers in controlled environments, and regular penetration testing. Our measures include PCI DSS compliance for payment data, employee confidentiality training, and automated threat detection systems. Personal information is retained only as long as necessary, typically seven years post-account closure to meet Australian legal obligations, with secure deletion thereafter.
Your Rights
Under the Privacy Act 1988 and Australian Privacy Principles, you have the right to access, correct, or request deletion of your personal information held by us, subject to legal exceptions. You may request details of your data within 30 days by contacting our Privacy Officer, and we will provide it in a structured format where possible. For privacy concerns or complaints, we encourage resolution directly with us before escalating to the Office of the Australian Information Commissioner.
Cookies and Tracking
We use cookies and similar tracking technologies to enhance site functionality, analyse usage, and personalise your experience on FortunePlay. These include essential cookies for security and optional analytics cookies, which you can manage via browser settings or our cookie consent tool. Our practices comply with Australian privacy laws.
Contact Us
For questions about this Privacy Policy or to exercise your rights, contact our Privacy Officer. Email us at [email protected].